Assertive communication is a real professional skill to get what you want from others without hurting them. These are useful tips, if you are a boss or subordinate. I am explaining 2 thoughts, just follow the same pattern to succeed in your career or business.
Assertive behaviour is something like without being aggressive and telling your opinion to others in a way not hurting other person.
According to alchemyformanagers.co.uk, below image shows assertive behavior.
In olden days, assertive communication we can say as WIN-WIN situation. Here also, both the parties should communicate in a way that both should win in resolving their purpose.
Assertive behaviour while communicating with others
- Eye contact –Make sure the person is more interesting that what is on the floor. Look at the person most of the type. But don’t stare at the person 100 percent of time
- Body posture –Try to face the person. Stand or sit up tall. Bu don’t be stiff board
- Distance/Physical contact-If you smell or feel the other person’s breath. You are probably too close. Keep a comfortable distance
- Gestures – Use hand gestures to add to what you are saying. But remember that you are not conducting an orchestra
- Facial expressions – your face should match your emotion and what you are saying. Don’t laugh when you are upset and don’t have a frown when you are happy. A relaxed pleasant face is best when you are happy. A relaxed serious face is best when you are upset.
- Voice tone – when you are making an assertive message, you want to be heard. In order to be heard, you have to pay attention to the tone of your voice
- Fluency –It is important to get out your words in an efficient manner. If a person stammers or rambles on, the listener gets bored
- Timing –When you are expressing negative feeling or making a request of someone, this is especially important.
- Listening –An important part of assertiveness. If you are making statements that express your feelings without infringing on the rights of others, you need to give the other person a chance to respond
- Content –What a person says is one of the most important parts of the assertive message. Depending on what a person is trying to accomplish, the content is going to be different.
Some interesting phrases to ask more from speaker
‘I see,’ ‘Tell me more’ or ‘Really, that’s interesting.’ Ask questions along the lines of, ‘How did that make you feel?’, ‘Then what happened?’, ‘What would you have liked to have happened?’ Very prompt response you will get.