Assertive communication is a skill to get what you want from others without hurting them. Moreover, it is crucial to your success. You might be a BOSS or SUBORDINATE, your style of communication must fit in this pattern.
What is assertive behavior?
Assertive behaviour is something like without being aggressive and telling your opinion to others in a way not hurting other person.
According to alchemyformanagers.co.uk, below image shows assertive behaviour.
In the olden days, assertive communication means a WIN-WIN situation. Now also both parties should communicate such that both should win in resolving both’s purpose.
What is assertive way of communication?
Make sure the person is more interesting than what is on the floor. Look at the person most of the type. But don’t stare at the person 100 percent of the time
Try to face the person. Stand or sit up tall. But don’t be stiff board
If you smell or feel the other person’s breath. You are probably too close. Keep a comfortable distance
Use hand gestures to add to what you are saying. But remember that you are not conducting an orchestra
Your face should match your emotion and what you are saying. Don’t laugh when you are upset and don’t have a frown when you are happy. A relaxed pleasant face is best when you are happy. A relaxed serious face is best when you are upset.
When you are making an assertive message, you want to be heard. In order to be heard, you have to pay attention to the tone of your voice
It is important to get out your words in an efficient manner. If a person stammers or rambles on, the listener gets bored
When you are expressing negative feelings or making a request of someone, this is especially important.
An important part of assertiveness. If you are making statements that express your feelings without infringing on the rights of others, you need to give the other person a chance to respond
What a person says is one of the most important parts of the assertive message. Depending on what a person is trying to accomplish, the content is going to be different.